Overview

The Cyber Friend (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when you contact us or interact with our services, including via phone, email, or SMS text message.

By contacting us or submitting your information through any of our channels, you agree to the practices described in this policy.

Information we collect

We may collect the following types of information when you reach out to us:

• Your name and contact information (email address, phone number)
• The content of messages, emails, or inquiries you send to us
• Information you voluntarily provide when requesting our services
• Basic technical data such as browser type or IP address when visiting our website

We do not collect phone numbers through automated scraping, purchasing of lists, or any unsolicited means. Every phone number we have on file was provided directly and voluntarily by the individual when contacting us.

How we use your information

Information you provide is used solely to respond to your inquiries and deliver the services you request. Specifically, we use your contact information to:

• Respond to questions, requests, or support inquiries you initiate
• Communicate with you about services you have expressed interest in
• Send SMS replies to text messages you send to us first
• Follow up on ongoing service engagements

We do not use your information to send unsolicited promotional messages, cold outreach, or automated marketing campaigns through this business line.

SMS communications

When you text, call, or email The Cyber Friend and provide your phone number, you are giving us permission to respond to you via SMS. Our SMS communications are conversational and non-promotional — we reply to your messages, we do not initiate unsolicited contact.

Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your interactions with us.

To opt out of SMS messages at any time:

• Reply STOP to any text message you receive from us, or
• Email us at support@thecyberfriend.com with your phone number and a request to be removed

All opt-out requests will be honored within 10 business days in accordance with TCPA requirements.

For help with SMS messages: Reply HELP to any message you receive from us, or email support@thecyberfriend.com.

How we share your information

We do not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes. We may share your information only in the following limited circumstances:

• With service providers who assist in operating our business (e.g., communication platforms), who are contractually obligated to keep your information confidential
• When required by law, court order, or government authority
• To protect the rights, safety, or property of The Cyber Friend or others

Data retention

We retain your contact information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. If you request removal from our records, we will delete or anonymize your information promptly.

Your rights

You have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information from our records
• Opt out of SMS communications at any time (see SMS section above)

To exercise any of these rights, contact us at support@thecyberfriend.com.

Cookies and website data

Our website may use basic cookies to improve functionality and user experience. We do not use tracking cookies to build advertising profiles or share browsing data with ad networks. You can disable cookies in your browser settings at any time without affecting your ability to contact us.

Children’s privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

• Email: support@thecyberfriend.com
• Business: The Cyber Friend